Terms & Conditions

Last updated: 25/06/2025

Last updated: 25/06/2025

Welcome to our candle shop! We’re so glad you’re here. Before placing an order, please take a moment to read how things work around here – we promise to keep it short and sweet.

1.Who we are

This website is run by illuma-candle a small team pouring candles with big love. When you shop with us, you’re agreeing to the terms below (nothing scary, just fair and clear).

2. Our candles

All our candles are handmade with natural soy wax, cotton wicks, and gorgeous fragrance oils. Because each one is poured by hand, no two will ever be exactly alike – and that’s part of what makes them special.

3. Placing an order

We do our best to keep everything in stock, but as a small shop, some items may sell out quickly. If for any reason we need to cancel your order, we’ll let you know straight away and issue a refund.

4. Pricing

All prices are in GBP and include VAT if applicable. We try to keep prices fair, but may update them occasionally – we’ll always be transparent.

5. Shipping

We usually send out orders within 2–4 working days. If it’s a busy time (like Christmas), there might be slight delays – thanks for your patience!

6. Returns & refunds

Not quite what you expected? That’s okay! Get in touch within 14 days of receiving your order.

Items need to be unused and in original condition to be eligible for a return. We can’t accept used candles or custom orders unless there’s a fault.

7. Our content

Photos, scent names, branding – they’re all created with love by us. Please don’t reuse them without asking.